Ordering
How do I order books?
Browse for books using the Books menu or by searching in the search bar. When you’ve found a book you would like to buy, click the Add to Cart button. If there’s no Add to Cart button, or if it says Not Yet Available instead, the book isn’t available for purchase – it may be out of stock, or it hasn’t been published yet. You can keep checking back, or sign up for our email newsletters to receive notifications of when new books are available to buy. Alternatively, use the Contact Us page to get in touch and find out where it is.
I want to cancel my order
Sorry to hear that. If you have made an order through the site and would like to cancel it, please email marketing@oneworld-publications.com within 7 days after placing your order. If the order has not been dispatched, we will cancel your order and refund your payment. If the order has already been dispatched, you will need to arrange to return the contents of your order.
If you are unhappy with a product that you have purchased through this website for any reason, you may return it to us within 14 days of delivery. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the postage costs.
To make a return please send back the item securely wrapped, along with your packing slip and a letter giving the reason for the return. Please send the package to the following address:
Marketing Department
Oneworld Publications
10 Bloomsbury Street
London
WC1B 3SR
Since they are digital products delivered immediately upon completion of your purchase, you cannot return or cancel ebook orders. If you have downloaded an ebook however, and are unhappy with the quality of the file, or there are significant errors, please do get in touch with us by emailing marketing@oneworld-publications.com.
My order hasn’t arrived
You can check the status of your order in the My Account section of the website, under the Orders tab. If your order is Pending, it is still being processed. Completed means that your order has been processed and passed to our distributor for dispatch. If your order has not arrived within 14 days for UK orders and 28 days for overseas orders, from the date of your order, please email marketing@oneworld-publications.com, quoting your order number. We will investigate and update you on the status of your order.
I can’t find the book I’m looking for
If you’re sure that Oneworld published the book, but you can’t find it on the site, then it might not be available yet, or it’s out of print. You can keep checking back, or sign up for our email newsletters to receive notifications of when new books are available to buy. Alternatively, use the Contact Us page to get in touch and find out where it is.
How do I read your ebooks?
All ebooks sold through the Oneworld website are Epub files. That means that you can read them on any device or software capable of reading Epub files, including the following.
- Kobo
- Sony Reader
- iPad using iBooks or Bluefire Reader app
- Android devices using the Aldik Book Reader app
- Adobe Digital Editions on a PC or Mac
They are all DRM-free – there is no encryption or file protection to prevent copying from one device to another, so you can easily transfer files from your computer to a phone, ereader or tablet.
If you would like to read Oneworld ebooks on your Amazon Kindle, then you must purchase these directly from Amazon. All Oneworld ebooks are available on Amazon Kindle – links to these are available on the book detail pages.
Where can I buy books from outside the UK?
For a list of our distributors around the world, please see our Distribution page.
General
How do I order a catalogue?
Printable PDFs of all our past catalogues are available from the Catalogues page. If you would like to order a printed copy, or if you would like to be added to mailing list, please get in touch via the Contact Us page.
How do I order a desk copy or an exam copy?
Examination copies for most Oneworld titles are available to bona fide teaching staff who wish to use the title as compulsory reading for a course. The cost is 50% of the retail price, with free carriage, and all exam copies must be paid for in advance. Please note this service is provided at publisher’s discretion and their decision is final. We are happy to offer single free desk copies to academic teaching staff who have adopted a Oneworld book as Recommended or Essential reading and place an order for at least 20 copies of the title in question.
To order, please email your request to marketing@oneworld-publications.com with the information below. Once we have received your request, we will provide instructions for payment (examination copies only) and confirm delivery of the books.
- Full name and position
- Academic institution and department
- Delivery address
- The name of the course you are teaching
- The number of students attending the course
- The name of the bookshop where the book will be bought by students
- Book title, author and ISBN
How do I request a review copy?
To request a review copy, please get in touch with our publicity department:
Lamorna Elmer, Publicity Assistant
lamorna@oneworld-publications.com
How can I contact an author?
We cannot give out personal mail or email addresses for our authors. However, we can pass on information and requests to our authors. Please request details through the Contact Us page.
Who do I contact to request permission to use content from Oneworld books, or discuss rights enquiries?
You can find a full list of rights contacts on our Distribution page.
I’ve spotted a mistake
Thanks for being so eagle-eyed! We’d be grateful if you could drop us a line and let us know where we’ve gone wrong. Just go to the Contact Us page, select Website Problems as the Category, and write a quick description of the mistake. If you can include the exact address (URL) of the mistake that would be very helpful. Thanks!
I’m an author – my details are wrong or my picture is missing
Sorry to hear that things aren’t quite right. We try to keep our author profiles up to date, but sometimes they go out of date. Just let us know through the Contact Us page and we’ll happily sort things out.
I want to submit a book proposal
Great, we’re looking forward to hearing from you. Full instructions and the relevant forms are available on our Submissions page.
You haven’t answered my question
If we haven’t covered your problem here, please get in touch through the Contact Us page and we’ll do our best to get back to you as soon as possible.